Projects & Work Experience
Specialties | Social Impact + Technology + Startups + Workforce Development
Personal Career Wins
Performance Recognition Bonuses: I received several of these awards for my outstanding performance and contributions to the organization's success.
Peer Spot Bonuses: My colleagues recognized my exceptional teamwork and collaboration skills, leading to this accolade.
Founding Department Head: I played a pivotal role in establishing a new department, showcasing my leadership, team development, and strategic thinking capabilities.
Houston Journal Best Place to Work Recipient: Under my leadership and application submission, my previous employer was acknowledged as one of the best places to work, highlighting my commitment to employee satisfaction and a positive work environment.
Growth & Expansion: I co-led several global expansion initiatives resulting in programs and products gaining traction and successful adoption in EMEA, APAC, & LATAM.
Demonstrated Skills
Successful project management: Led and completed high-impact projects that resulted in a 25% increase in operational efficiency. [Accenture - DOD]
Strategic planning: Developed and implemented a strategic plan that contributed to a 15% projected growth in annual revenue and a 10% increase in market share within two years. [Birth to Three]
Process improvement: Identified and implemented change management process improvements that increased efficiency by 20% . [Charles Schwab]
Cross-functional collaboration: Facilitated a collaboration between the sales and marketing teams, resulting in a 30% improvement in lead conversion rates and a 50% reduction in project completion time. [Kokua Education]
Conflict resolution: Successfully resolved a long-standing conflict between two departments, leading to a 15% increase in overall team productivity and a 20% improvement in employee satisfaction scores. [Google]
Change management: Led a nonprofit organization through a merger proposal to integrate two communities of over 1000+ members each with minimal disruption. [DCN]
Talent management: Implemented a new performance management strategy aligned to DEIB principles that increased employee belonging satisfaction by 20% over a two-year period. [YES Prep]
Building and maintaining key relationships: Developed a strategic partnership with a major industry player, resulting in 15% increase in sales leads. [Kokua Education]
Driving innovation: Supported the development of new service and product lines that generated $2 million in additional annual revenue and captured a 5% market share within the first year of launch. [Google]
Demonstrating industry expertise: Attended and presented at several industry conferences, and received nominations as a thought leader, leading to increased brand visibility and credibility for the organization. [Various]
Communitus* | Community Architecture (2022 - 2023)
About Communitus: A global full-service community management boutique agency supporting the full lifecycle of building, nurturing, and growing your brand's community efforts.
Community Playbook Development: Codified best practices in community architecture and built them into Communitus* knowledge base for deployment with client partners
Technology Platform Awareness: Stayed up-to-date on developments in technology platforms related to community-building across web2 and web3, and identified reputable platform partners for potential collaborations
Community Analysis and Design: Conducted a quantitative and qualitative analysis of partner talent and brands' communities, identifying opportunities to engage existing community members and grow into new audiences
Community Building Consultation: Consulted on the spin-up phase of new community engagement methods, tracked community responses to events, and recommended team structures and staffing models for successful community engagement
Community Empowerment and Roadmap Management: Stewarded the community-building roadmap through milestones geared towards community empowerment and autonomous, self-directed engagement and contribution
Rally.io | Community Management & Education (2022)
About Rally.io: Rally enables communities to build independent and customizable token-based communities by building platforms and operations for developing Web3 token-based communities, with overall creator experience as a priority.
Strategic Planning and Execution: Focused on strategic planning and execution by managing creator retention and growth strategies to maintain creator economy health and associated success metrics. I also strategized cross-functionally to implement token rewards systems, community policies, and product offerings.
Team Management and Leadership: Oversaw community moderators and support team to support 330 creators and 2,200+ Discord community
Program Development and Implementation: Designed token-gated creator-to-creator learning experiences, mentorship opportunities, and programs such as Web3 adoption learning workshops, adhoc gatherings, and special events
Community Outreach and Engagement: Led community outreach, including VIP creator support, weekly 1:1 creator office hours, weekly newsletters, and satisfaction assessments
Partnership Management and Collaboration: Managed external partners and supports internal onboarding to develop a multi-year creator lifecycle roadmap
Zinc.vc | Entrepreneur-In-Residence (2021 - 2022)
About ZINC: A venture capital firm that exists to build and scale a brand-new way to solve the most important societal problems faced by the developed world.
Innovative Leadership Selection: Ranked in the top 15% of applicants selected for a competitive and rigorous EIR program to develop tech-enabled children's mental health products and services
Research and Analysis: Conducted a U.K. feasibility analysis to assess children's mental health-related web3/blockchain solutions Facilitated qualitative teen psychographic profiling research for decentralized social blockchain MVP through focus groups and feedback loops
Cross-functional Collaboration: Collaborated with a 12-member team of researchers, product managers, UX/UI designers, and mental health clinicians to forecast consumer needs
Partnership Development: Developed 17+ cross-sector partnerships to inform customer-centric storyboards, prototypes, and personas
User Research and Validation: Designed user research methods and conducted interviews to test product assumptions with over 55 participants
Nonprofit | Community Strategy & Growth (2020 - 2021)
About Client: A tech-nonprofit global career accelerator for software engineers, college students, & executives.
Strategic Advising and Organizational Development: Advised the Chief Executive Officer and Leadership Team in organizational development for 2020-2021
Project and Stakeholder Management: Co-led organization-wide Board of Directors and special project deliverables, including revenue diversification proposals and strategic roadmaps
Team Supervision and Goal Tracking: Supervised a 4-member leadership team and tracked progress-to-goal as the CEO's proxy
Marketing and Expansion: Led the strategic roadmap and social media growth marketing plan for global expansion
Partnership Building and Management: Defined membership strategies, negotiated, and managed 12 corporate and strategic alliances
Community Management and Analytics: Managed 800+ member online communities (Slack and Graduway) and associated member engagement analytics
Event Coordination and Sponsorship: Managed the annual membership conference as partnership & sponsorship lead for 20+ tech speakers and organizations
Revenue Generation and Growth: Led acquisition & agreement negotiation processes with 50%+ membership projected growth revenue of 1.75 MM
Product/Service Selection and Management: Administered the selection process for 22+ member-centered product/service partner offerings
Microsoft Philanthropies | Houston Regional Management (2020 - 2021)
About MICROSOFT PHILANTHROPIES: Microsoft’s nonprofit arm provides grants to nonprofits that are working to increase access to digital skills and computer science education for youth around the globe.
Program Development and Implementation: Operated within the Microsoft Philanthropies division to build equitable, inclusive computer science programs in Houston high schools, focusing on black and brown students
Partnership Building and Expansion: Established new philanthropy-focused partnerships with 13 school campuses to increase application and enrollment rates and provide greater access to computer science education for target Title I demographics
Training and Professional Development: Reviewed and delivered dynamic, relevant professional development to teachers through monitoring and evaluation
Classroom Observation and Assessment: Managed 10-12 quarterly virtual classroom observations in CS curriculum instruction to measure volunteer effectiveness and student engagement
Volunteer Recruitment and Placement: Recruited, trained, and placed technical skills-based volunteers and industry partners to help teach computer science in high schools with a focus on racial equity
Kokua Education | School Partnerships (2019 - 2020)
About KOKUA EDUCATION: A K-12 substitute teacher placement service that matches schools with guest educators.
Business Development and Outreach: Responsible for 25+ quarterly new business development initiatives, leveraging K-12 executive engagement through conference attendance, marketing proposals, monthly email campaigns, and webinars
Account Management and Negotiation: Led processes including pipeline development, contract negotiations, partner onboarding, and conflict resolution for forecasted and existing partners in the Southeast/Gulf region
Market Research and Lead Generation: Conducted landscape research analyses and generated leads to identify 6,000+ contacts, performing outreach for 50+ prospective school partners in the Southeast/Gulf regions on a weekly basis
Performance Monitoring and Target Achievement: Monitored weekly performance and engagement metrics for sales targets and daily fill/request rates, maintaining an average of 90%+ fill rate for 200+ schools in high-priority regions
Cross-functional Collaboration and Customer Success: Managed relationships with Brand, Talent, and Operations teams to ensure timely and effective launches of customer success initiatives, contract renewals, and customer growth targets in existing markets
Talent Acquisition and Onboarding: Supported the Guest Teacher hiring funnel using Paylocity and Greenhouse tools for application review, virtual interviews, and background check verifications, resulting in the onboarding of 100+ Guest Teachers
Charles Schwab | Technology Transformation & Change Management (2019)
About CHARLES SCHWAB: an American multinational financial services company offering banking, commercial banking, an electronic trading platform, and wealth management advisory services to both retail and institutional clients.
Executive Strategy and Transformation Analysis: Managed senior executive strategy and transformation impact analyses to determine the changing infrastructure required for assessing technology services capacity for change
IT Risk Portfolio Alignment: By aligning change management efforts with the organization's cybersecurity and IT risk portfolio, I ensured that the changes introduced supported the overall security and risk management goals of the organization. This included identifying potential risks, implementing necessary controls, and monitoring the effectiveness of those controls to maintain a strong cybersecurity posture.
Change Management Strategy: Utilized an ADKAR-based change management strategy, including stakeholder roadmaps, end-user training needs analyses, content development strategy, and resistance management plans, demonstrating my ability to drive organizational change that was aligned with cybersecurity objectives. This ensured that security measures were effectively implemented and adopted throughout the organization.
Technology services Capacity for Change: Developed a senior executive strategy and transformation impact analyses which allowed me to determine the necessary change infrastructure for assessing the organization's technology services capacity for change. This was crucial for identifying potential vulnerabilities and ensuring that the organization had the appropriate resources and capabilities to address cybersecurity challenges.
Continuous Learning and Development Management: Led the learning and development portfolio for 1,500+ employees through the management of technical training, continuous learning role-related pathways, and customized e-learning via tools such as EdCast and Udemy
Public School District | Organizational Strategy & Culture Management (2017 - 2019)
About Client: An open-enrollment public charter school system serving students in grades 6-12 in underserved communities.
Strategic Planning and Execution: Led a 10-year strategic planning process aligned with roadmap expansion plans, cross-district partnerships, competitive landscape, and yearly strategic initiatives for the Executive Suite
Project Management and Change Management: Managed dashboards and impact assessments as Project Management Lead to improve the decision-making framework and streamline change management efforts
Talent Development and Program Management: Oversaw high-impact K-12 talent development programs for ~2,100 employees, using learning design principles for campus staff retention, cultural competency/diversity training, and performance evaluations
Team Leadership and Organizational Culture: Led the OSIC team, an internal 12-member cultural engagement committee, and a company-wide satisfaction survey, resulting in the 2018 Best Place to Work Business Journal award for school district - public sector category.
Google | Legal Online Operations (2013 - 2017)
About GOOGLE: A multinational internet-based technology company whose mission is to organize the world's information and make it universally accessible and useful.
Product Management and Policy Development: Constructed data points, product policies, and processed SQL scripts as Google Sites product lead, with guidance from Product Managers, Senior Counsel, and Software Engineers
Case Management and Legal Compliance: Processed 80-90 criminal domestic & international law enforcement investigation cases weekly for Google Suite products, adhering to the Electronics Communications Privacy Act & trust and safety crisis violation policies
Cross-functional Collaboration and Policy Development: Collaborated cross-functionally to develop internal user privacy policies, identity & access management protocols, and operational workflows
Privacy Advocacy and Stakeholder Engagement: Worked cross-functionally and secured buy-in from privacy counsel to revamp Google user notifications, resulting in a 5-star rating from the Electronic Frontier Foundation (EFF)
Vendor Management and Performance Improvement: Oversaw a 15-member Vaco vendor team as Google Austin lead representative, supporting conflict resolution, providing coaching, monitoring quantitative performance, and improving workflow optimization for enhanced off-hours coverage, resulting in a 35% turn-around-time improvement
Diversity and Inclusion Initiatives: Led the implementation plan for the Inclusion Taskforce within Google's Legal Online Operations Board (LOB) to execute diversity social learning techniques for employee resource groups.
Budget Management and Team Leadership: Managed a ~$200,000 budget and an eight-member LOB committee as chairperson to implement professional development engagement workshops, Noogler mentorship, and inclusion culture-based events quarterly for ~150 members
Google | Global Learning & Instructional Design (2015)
About GOOGLE: A multinational internet-based technology company whose mission is to organize the world's information and make it universally accessible and useful.
Professional Development and Skill Building: Selected for a rigorous instructional design rotation to develop skills in content development, training methods, and adult learning theories for product teams
Cross-functional Collaboration and Program Development: As the designated Americas Regional Lead, I collaborated with international teams to revise the department-wide onboarding program and implement social learning strategies for approximately 1000 Technical Googlers
Training Needs Analysis and Change Management: Performed training needs analyses and revised the change management training program using internal e-learning software
Client Management and Performance Assessments: Managed client training needs analyses through stakeholder interviews and qualitative research to determine performance strengths via skill, motivation, and environmental assessments
Workshop Coordination and Innovation: Coordinated an innovation design thinking workshop in Dublin, Ireland, which resulted in a 3-month onboarding program
Google for Education | Education Management & Growth (2014 - 2016)
About Google Workspace for Education is a set of Google tools and services that are tailored for schools and homeschools to collaborate, streamline instruction, and keep learning safe. Google Workspace for Education offers multiple options to meet an organization’s needs.
Community Management and Strategy Coordination: As a Community Manager for the International Education Ministers of Education 20% Project, I collaborated with marketing and sales teams to drive strategy as Google's liaison with Ministries of Education
Vendor Management and Content Development: Managed two vendors to compile content and metrics in support of newsletter monthly distribution-nurture campaigns and crafted materials and topics for monthly content distribution amongst Ministries of Education
Data Analysis and Market Research: As an Education Analyst for Google Apps for Education and YouTube for Education 20% Projects, I analyzed data on global education ecosystems, product adoption, and competitors, and identified content gaps and acquisition targets to support product expansion and adoption
Survey Design and Distribution: Contributed to the assembly and distribution of surveys to identify internet penetration, device usage, and GAFE adoption to 97 Google+ educator groups (GEG) worldwide
Partnership Development and Acquisition: Accelerated 5 acquisition targets for immediate action and enabled local content teams to solidify partnerships
Technical Support and Project Implementation: As a Technical Support Strategist for BMAB Education Literacy 10% Project, I mobilized Google's Bay Area Impact Challenge award recipient Bring Me A Book (BMAB) to source, collate, and implement technical support infrastructure for 100+ families by utilizing Google forms
Accenture | Systems Integration Consulting (2012 - 2013)
About ACCENTURE: A global professional services company, providing services and solutions in strategy, consulting, digital, technology and operations.
Service Management and Stakeholder Coordination: Led SAP BI Financials service management content release meetings in partnership with senior government officials, targeted to retrieve vital information necessary for quarterly software system production releases
Software Implementation and Reporting: Administered Quick Test Pro software implementation by conducting technical requirement research and providing biweekly deliverable reports, presentations, and briefings
Technical Issue Resolution and Project Management: Assisted the technical team in resolving issues associated with product release scope, test automation strategy, budget, and project resources through a SharePoint Excel database
Quality Assurance and Testing: Tested 20-30 scripts as a Quality Assurance Tester for support stack releases to ensure system upgrades operated properly for clients' financial accountability purposes
Data Management and Reporting: Managed master data documents and metric reports of high project visibility for quality assurance and prompt data deliverable submission to government clients
Process Improvement and Audit Compliance: Reduced project change request backlog by 65%, improving the project's audit and assurance rating